Shipping & Refund Policy - BEFORE X AFTER AUCTION SOLUTIONS LLC

Shipping & Refund Policy

BEFORE X AFTER AUCTION SOLUTIONS LLC

Effective Date: October 7, 2025

Last Updated: May 18, 2026

Welcome to Before X After LLC (“Before X After,” “BXA,” “Company,” “we,” “our,” or “us”). This Refund, Shipping & Handling Policy outlines the terms governing payments, refunds, storage, handling, shipping, logistics coordination, and related services provided by Before X After LLC.

By engaging our services, clients acknowledge and agree to the terms set forth below.

1. Deposits & Payments

A non-refundable deposit of fifty percent (50%) may be required before work begins on any project, service, storage arrangement, cataloging assignment, photography session, logistics coordination, or shipment preparation.

Work will commence only after written approval and receipt of the required deposit.

The remaining balance must be paid in full prior to:

release of goods,
shipment,
delivery,
transfer,
or completion of services,

unless otherwise agreed in writing.

Failure to make timely payment may result in delays, storage fees, suspension of services, refusal of item release, or cancellation of ongoing work.

2. Refund Policy

Due to the customized, labour-intensive, and operational nature of our services, refunds are limited.

The following are generally non-refundable once initiated or performed:

photography services,
cataloging,
documentation,
handling,
storage fees,
logistics coordination,
consultation fees,
administrative work,
custom packing,
shipping preparation,
and labor-related services.

Refund requests must be submitted in writing within seven (7) business days of the service date.

Approved refunds, if any, shall be issued solely at the discretion of Before X After LLC.

3. Shipping & Logistics

Before X After LLC may coordinate shipping through third-party carriers, freight providers, customs brokers, or logistics partners.

Shipping timelines are estimates only and are not guaranteed.

Before X After LLC is not responsible for:

carrier delays,
customs inspections,
customs holds,
import/export restrictions,
weather disruptions,
transportation interruptions,
lost packages while under third-party custody,
or damages occurring during transit handled by third-party carriers.

Clients are responsible for:

providing accurate shipping information,
complying with applicable import/export laws,
paying customs duties, taxes, tariffs, brokerage fees, or government charges,
and ensuring lawful shipment contents.

International shipments may be subject to delays outside our control.

4. Inspection & Claims

Clients must inspect all items promptly upon receipt.

Any claims relating to:

visible damage,
missing items,
packaging concerns,
handling issues,
or service-related concerns

must be submitted in writing within three (3) business days of delivery or pickup.

Failure to provide notice within this timeframe may result in denial of the claim.

Clients must retain all original packaging materials and provide supporting photographs when submitting claims.

5. Storage Services

Storage services are subject to availability and may be governed by separate written agreements.

Clients are responsible for timely payment of all storage-related charges.

Before X After LLC reserves the right to deny access to or release of stored property until all outstanding balances are paid in full.

Clients acknowledge that storage conditions may vary depending on the nature of the items stored and the selected storage arrangements.

6. Insurance Disclaimer

Before X After LLC is not an insurance provider.

Clients are solely responsible for maintaining appropriate insurance coverage for all items entrusted to Before X After LLC.

Unless expressly agreed otherwise in writing:

storage fees,
handling fees,
packing fees,
photography services,
cataloging services,
and logistics coordination services

do not include insurance coverage.

Any declared value provided by the client is for operational reference purposes only and shall not be interpreted as insured value or acceptance of insurance liability by Before X After LLC.

Clients are strongly encouraged to obtain independent insurance coverage appropriate to the nature and value of their property.

7. No Guarantee of Market Value or Auction Results

Before X After LLC does not guarantee:

auction outcomes,
resale value,
market appreciation,
buyer interest,
authentication results,
grading outcomes,
or final sale prices

for any items handled, photographed, cataloged, stored, packed, or shipped.

Any estimates, recommendations, photography, descriptions, inventories, or condition reports provided by Before X After LLC are for informational and operational purposes only and shall not be interpreted as guarantees of value, authenticity, grading, or market performance.

8. Photography & Condition Reports Disclaimer

Photographs, videos, inventories, and condition reports provided by Before X After LLC are intended solely as general visual and administrative documentation.

Such materials may not identify every:

flaw,
restoration,
imperfection,
defect,
alteration,
aging characteristic,
or condition issue.

Clients acknowledge that condition assessments are subjective and may vary between individuals, experts, grading companies, auction houses, insurers, or buyers.

9. Limitation of Liability

To the fullest extent permitted by applicable law, the total aggregate liability of Before X After LLC arising out of or related to any service provided shall not exceed the lesser of:

(a) the amount actually paid by the client for the specific service giving rise to the claim; or

(b) the declared value expressly accepted in writing by an authorized representative of Before X After LLC.

Under no circumstances shall Before X After LLC be liable for:

indirect damages,
incidental damages,
consequential damages,
speculative damages,
punitive damages,
special damages,
loss of profits,
diminished market value,
missed auction opportunities,
reputational harm,
emotional distress,
or loss of business opportunity.

10. Force Majeure

Before X After LLC shall not be liable for any delay, failure, loss, or damage resulting from circumstances beyond its reasonable control, including but not limited to:

natural disasters,
fire,
flood,
earthquakes,
severe weather,
war,
terrorism,
civil unrest,
labor disputes,
government actions,
customs delays,
transportation interruptions,
pandemics,
power outages,
cyber incidents,
or failures of third-party carriers or service providers.

11. Abandoned Property

Clients are responsible for timely payment of all storage, handling, shipping, and related charges.

Items remaining unpaid or unclaimed for more than ninety (90) days after written notice may be considered abandoned property to the extent permitted by applicable law.

Before X After LLC reserves the right to:

refuse release of items until outstanding balances are satisfied,
charge ongoing storage fees,
recover administrative costs,
and, where legally permitted, dispose of, sell, or otherwise handle abandoned property in order to recover unpaid balances and related expenses.

12. Refusal of Service

Before X After LLC reserves the right to refuse, suspend, or terminate services at its sole discretion, including where:

items present safety concerns,
ownership is unclear,
requested services may violate laws or regulations,
fraudulent activity is suspected,
or clients fail to comply with Company policies.

13. Governing Law & Venue

This Policy and any dispute arising out of or relating to services provided by Before X After LLC shall be governed by and interpreted in accordance with the laws of the State of Nevada, without regard to conflict of law principles.

Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Clark County, Nevada, and clients consent to the jurisdiction and venue of such courts.

14. Policy Updates

Before X After LLC reserves the right to update, revise, or modify this Policy at any time without prior notice.

Updated versions shall become effective immediately upon posting to the Company website.

Continued use of our services following any changes constitutes acceptance of the revised Policy.

Contact Information

Before X After Auction Solutions LLC

Las Vegas, NV 89134, USA

info@beforexafter.com